Report CTA (including IOLTA)

Beginning December 1, 2022, all California licensees who were on active status at any point during the reporting period of January 1, 2022-December 31, 2022 must comply with the new Client Trust Account Protection Program (CTAPP) reporting requirements. 

Firms or organizations that maintain client trust accounts (CTA) on behalf their licensees can use Agency Billing to provide account information. 

To report CTA/IOLTA account information on behalf of the licensees in your firm, on the CTA (including IOLTA) tile on your account dashboard, click "Confirm CTA (including IOLTA)." 

After clicking "Confirm CTA (including IOLTA)", the Confirm CTA (including IOLTA) status pop-up will appear. Confirm if your agency had any CTAs (including IOLTAs) during the indicated reporting period. Select either "Yes" or "No", review the corresponding verbiage and then click "Save."

If you select "Yes", you should see the below verbiage:

If you select "No", you should see the below verbiage:

If you selected "Yes", in Agency Billing you have the following options:

1. Add CTA account information individually
2. Upload CTA account information in a group
3. Edit CTA account information
4. Delete CTA account information
5. Add and remove licensees to CTA accounts

Add CTA account information individually 

When adding CTA account information individually, you have the option of:

1. Adding California IOLTAs individually or
2. Adding individual CTAs or non-California IOLTAs individually 

To add CTAs (including IOLTAs) individually, click "Manage CA IOLTA" to add California IOLTA accounts or click "Manage Indiv. CTA and Non-CA IOLTA" to add individual CTAs and/or non-California IOTLA accounts.

Add California IOLTAs individually 

To add California IOLTAs individually, click "Manage CA IOLTA."

Next, the Agency Bank Details for IOLTA pop-up will appear, click "Add iolta Bank Details" to add an IOLTA account.

Then, the IOLTA Bank Information pop-up will appear. Complete the required fields and click "Update" to add the IOLTA account. 

The California IOLTA you just added will now be on the Agency Bank Details for IOLTA pop-up. Click "x" to close the pop-up.

Add individual CTAs and non-California IOLTAs individually

To add individual CTAs and non-California IOLTAs, click "Manage Indiv. CTA and Non-CA IOLTA."

Next, the Agency Bank Details for Client Trust Accounts pop-up will appear, click "Add CTA Bank Details" to add an individual CTA or non-California IOLTA account.

Then, the CTA Bank Information pop-up will appear. Complete the required fields and click "Update" to add the IOLTA account. 

The individual CTA or non-California IOLTA you just added will now be on the Agency Bank Details for Client Trust Accounts pop-up. Click "x" to close the pop-up.

Upload CTA account information in a group

To upload CTA account information in a group, you must download the excel spreadsheet template. With the template you can add, remove, or edit account information and then upload it to your Agency Billing profile. 

To download the excel spreadsheet template, click "Download Bank Details." Selecting this option will download the excel spreadsheet template for you to complete. 

In the excel spreadsheet click the ‘Instructions’ tab and read the instructions on how to enter and/or edit your agency’s account information.

Once you have read the instructions, click the ‘BankDetails’ tab to enter and/or edit your firm’s CTA (including IOLTA) account information.

Once you have entered all your firm’s CTA (including IOLTA) account information in the template, you will need to save it to a location of your choosing on your computer. Then, go back to your CTA Dashboard and click ‘Upload Bank Details’.

The Upload Bank Details pop-up will appear. Use the pop-up to upload the excel spreadsheet you saved. Click on ‘Select file to upload bank details’ or drag and drop your saved excel spreadsheet into the area labeled "Drop files here to Upload."

A message will appear indicating if your file was successfully loaded. If your file was successfully loaded, click "Save Uploaded List" to proceed. 

Refresh your browser to see your newly added account(s) in the drop-down list of bank accounts for your agency. All the licensees in your agency will be automatically linked to any new accounts you add.

Edit CTA account information

To edit CTA account, click "Manage CA IOLTA" to edit California IOLTA accounts or click "Manage Indiv. CTA and Non-CA IOLTA" to edit individual CTAs and/or non-California IOTLA accounts.

To edit an account, click the pencil icon in the options column.

From the Bank Information pop-up, edit your account information. When you are finished, click "Update." Then click the "x" in the Bank Details pop-up to go back to the main CTA page.

Delete CTA account information

To delete CTA account, click "Manage CA IOLTA" to delete California IOLTA accounts or click "Manage Indiv. CTA and Non-CA IOLTA" to delete individual CTAs and/or non-California IOTLA accounts.

To delete an account, click the "x" in the options column.

A pop-up will appear asking you to confirm you want to delete the account, click "Ok" to proceed. 

You will see that the account is no longer listed in the Bank Details window. Click the "x" to close the window and return the main CTA page.

Add and remove licensees to CTA accounts

After adding CTA account information to your account, you have the option to:

1. Add multiple licensees to CTA accounts as a group
2. Add or remove individual licensees from CTA accounts
3. Add or remove all licensees from CTA accounts

Add multiple licensees to CTA accounts as a group

If you wish to add or remove certain licensees to certain CTA accounts as a group, click the "Download CTA Connection to Attorneys" button.

In the excel spreadsheet click the "Instructions" tab and read the instructions on how to add (assign) or remove (unassign) a licensee form a specific account.

Once you have read the instructions, click the ‘CTALicensees’ tab to add (assign) or remove (unassign) the licensees to specific accounts.

Once you have completed your entries, you will need to save the spreadsheet to a location of your choosing on your computer. Go back to your CTA page and click ‘Upload CTA Connection to Attorneys’.

The Upload CTA Attorneys Connection pop-up will appear. Use the pop-up to upload the excel spreadsheet you saved. Click on ‘Select file to upload bank details’ or drag and drop your saved excel spreadsheet into the area labeled "Drop files here to Upload."

A message will appear indicating if your file was successfully loaded. If your file was successfully loaded, click "Save Uploaded List" to proceed. 

Add or remove individual licensees from CTA accounts

In the options column on the CTA dashboard you will see the (+) and (–) sign. If the (-) is red that indicates that the licensee is assigned to that account and can be removed. If the (+) sign is green that indicates that the licensee is not assigned to that account and can be added

Select the action you with to take, either (-) to remove a licensee from an account or (+) to add a licensee to an account.

Select the appropriate response:

If removing a licensee:

If adding a licensee:

You will see that the (–) sign is no longer in red for the attorney you removed and that the (–) sign is red for the attorney you added.

Add or remove all licensees from CTA accounts

To add or remove all licensees from a CTA account, click the "Remove/Add All Licensees" button. 

The Remove/Add All Licensees from Client Trust Accounts pop-up will appear. Select which account you wish to remove (-) or add (+) licensees from/to.

Next, select the appropriate response from the pop-up confirmation window. 

If removing all licensees:

If adding all licensees:

Click the "x" to close the Remove/Add Client Trust Accounts pop-up.